One of the great advantages of being an Open Source company is having a community and customer base that can help guide and shape the evolution of the product. Our community and customers use Zimbra in a wide variety of deployment scenarios from the single individual, to small and medium business, to hosted services and large Internet service providers. Such diversity naturally breeds some excellent ideas around product features and improvements. In many ways we think of our community and customers as product managers whose ideas and experiences can really help improve the Zimbra Collaboration Suite (ZCS). In order to fully leverage such a wonderful resource, it is important to provide the right set of tools and process to easily enable communicating ideas and suggestions to us. It is equally important that folks can track the progress of their suggestions.
We have a product management process and website that we have been using internally for quite some time; today, we are making the process and a version of the website public. Let’s first understand how enhancements make it into the ZCS.

